Privacy Policy

INTRODUCTION

At Kettlebones, we care deeply about two things — your dog's happiness and your privacy. When you shop with us, browse our website, or sign up for our newsletter, you are trusting us with your personal information. We take that trust seriously and handle your data with the same care and integrity we put into every bag of treats we make.

This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and the rights you have over your data. By using the Kettlebones website, you confirm that you have read and agreed to this Privacy Policy in full.

We reserve the right to update this policy at any time. Any changes will be reflected on this page with a revised "Last Updated" date.


Information We Collect

Information You Provide Directly:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information — processed securely through PCI-DSS compliant payment gateways. Kettlebones never stores your full card details on our servers
  • Order history and product preferences
  • Any messages or communications sent to our support team

Information Collected Automatically:

  • IP address and approximate location
  • Browser type, version, and device information
  • Pages visited, time spent, and navigation behavior
  • Products viewed, added to cart, or purchased
  • Referring website or search engine source

How We Use Your Information

We use your personal information exclusively to:

  • Process and fulfill your orders — including payment processing, order confirmation, and shipping notifications
  • Provide customer support — responding to inquiries and resolving any concerns with your order
  • Personalize your experience — showing relevant products and treat recommendations based on your browsing history
  • Send marketing communications — new product launches, exclusive deals, and promotions — only if you have opted in
  • Improve our website — analyzing usage patterns to continuously enhance your shopping experience
  • Prevent fraud — monitoring transactions to detect and prevent unauthorized activity
  • Meet legal obligations — maintaining records as required by applicable US law

We will never sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data exists to serve you and your pup — nothing else.


Cookies & Tracking Technologies

Kettlebones uses cookies to deliver a faster, more personalized shopping experience. Cookies are small text files stored on your device when you visit our website.

Essential Cookies Necessary for core website functions including your shopping cart, checkout, and account login. Cannot be disabled without impairing website functionality.

Analytical Cookies Collect anonymized data about how visitors use our website — helping us understand what is working and what we can improve for a better experience.

Marketing Cookies With your consent, used to show relevant Kettlebones products and promotions on third-party platforms based on your browsing activity.

Preference Cookies Remember your settings and preferences for a more consistent experience on return visits.

You can manage or disable cookies at any time through your browser settings. Disabling certain cookies may affect website functionality.


How We Share Your Information

Kettlebones does not sell or trade your personal data. We share limited information only with the following trusted service providers:

Payment Processors Your payment details are handled exclusively by PCI-DSS compliant gateways. We never store your full card details on our servers.

Shipping Partners We share your name and delivery address with our shipping carriers solely to fulfill and deliver your order.

Email Marketing Platforms If you have opted in, your email is stored on our marketing platform. You can unsubscribe at any time by clicking the unsubscribe link in any email we send.

Analytics Providers We use tools like Google Analytics to understand website traffic. All data is anonymized and does not personally identify any individual user.

Legal Authorities We may disclose your information if required by US law, court order, or to protect the safety and rights of our customers and business.


Data Security

Protecting your personal information is something we take very seriously at Kettlebones. We implement the following security measures:

✦ SSL Encryption All data transmitted between your browser and our website is fully encrypted — indicated by the padlock icon in your browser's address bar.

✦ Secure Payment Processing Every transaction is processed through PCI-DSS compliant payment gateways. We never store sensitive payment data on our own servers.

✦ Access Controls Access to personal data within Kettlebones is strictly limited to authorized team members who need it to perform their specific responsibilities.

✦ Regular Security Reviews We conduct periodic reviews of our data handling and security practices to ensure ongoing compliance with current standards.

While we take every reasonable precaution, no method of internet transmission is 100% infallible. In the unlikely event of a data breach that affects your rights, we will notify you and relevant authorities promptly.


Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by US law.

  • Order and transaction data — retained for a minimum of 7 years for financial and tax compliance
  • Account information — retained while your account is active or until you request deletion
  • Marketing data — retained until you unsubscribe or withdraw consent
  • Analytics data — retained in anonymized form for ongoing website improvement

When data is no longer needed, it is securely deleted or anonymized.


Your Rights & Choices

As a US customer, you have the following rights regarding your personal data:

✦ Right to Access Request a copy of all personal data we hold about you. We will respond within 30 days of your verified request.

✦ Right to Rectification Request correction of any inaccurate or incomplete personal information we hold about you.

✦ Right to Erasure Request permanent deletion of your personal data — subject to legal retention requirements.

✦ Right to Restrict Processing Request that we limit the use of your data in certain circumstances.

✦ Right to Data Portability Request your personal data in a structured, machine-readable format where technically feasible.

✦ Right to Withdraw Consent Withdraw your consent to marketing communications at any time without affecting prior processing.

✦ Right to Object Object to the use of your personal data for direct marketing at any time.

To exercise any of these rights, contact us using the details below and we will respond within 30 days.


California Privacy Rights — CCPA

For customers residing in California, additional rights are available under the California Consumer Privacy Act:

  • Know what personal information is collected about you
  • Know whether your personal information is sold or disclosed and to whom
  • Opt out of the sale of your personal information
  • Access your personal information
  • Request deletion of your personal information
  • Not be discriminated against for exercising your CCPA rights

Kettlebones does not sell personal information to third parties. To exercise your California rights, contact us at the details below. We respond to all verified California requests within 45 days.


Children's Privacy

The Kettlebones website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will delete it immediately. If you are a parent or guardian and believe your child has submitted information to us, please contact us right away.


Third-Party Links

Our website may contain links to third-party websites for your reference and convenience. These sites operate independently and are governed by their own privacy policies. Kettlebones has no control over and accepts no responsibility for the privacy practices of any external website. We encourage you to review their policies before sharing any personal information.


Changes to This Privacy Policy

Kettlebones reserves the right to update this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify registered customers via email. Your continued use of our website after any update constitutes acceptance of the revised policy.


Contact Us

Have questions about your privacy or this policy? We are always happy to help!

📍 Address: United States 📞
Phone: (978) 233-8117
📧 Email: Info@kettlebones.com
🕐 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)