Terms & Conditions

INTRODUCTION

Welcome to Kettlebones — where every treat is made with love and every customer is treated like family. Before you dive into our collection of premium all-natural dog treats, please take a moment to read through these Terms & Conditions carefully. By visiting our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these terms in full.

These Terms & Conditions apply to all visitors, customers, and users of the Kettlebones website. If you do not agree with any part of these terms, we respectfully ask that you discontinue use of our website.

Kettlebones reserves the right to update these terms at any time without prior notice. Any changes will be reflected on this page with a revised "Last Updated" date. We encourage you to check back periodically to stay informed.


About Kettlebones

Kettlebones is a premium all-natural dog treat brand operating in the United States. We are dedicated to providing pet parents across the country with wholesome, real-ingredient treats that support the health, happiness, and wellbeing of their dogs. All products sold through the Kettlebones website are intended for animal consumption only and are not suitable for human consumption. Please read all product descriptions, feeding guidelines, and storage instructions carefully before use.


Use of Our Website

By accessing and using the Kettlebones website, you agree to use it solely for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of our platform.

You agree that you will not:

  • Use our website in any way that violates applicable local, state, or federal laws or regulations
  • Attempt to gain unauthorized access to any part of our website, server, database, or customer data
  • Transmit any unsolicited or unauthorized advertising, promotional material, or spam
  • Introduce viruses, malware, or any other harmful technology to our website or systems
  • Reproduce, copy, distribute, or modify any content from our website without prior written permission from Kettlebones
  • Use our website for any fraudulent, deceptive, or harmful purpose
  • Collect or harvest any personally identifiable information using automated tools without our express written consent

Kettlebones reserves the right to suspend or permanently restrict access to our website for any user found to be in violation of these terms — without prior notice and at our sole discretion.


Account Registration

To access certain features of our website — such as order history and faster checkout — you may register for a Kettlebones customer account. When registering, you agree to:

  • Provide accurate, current, and complete information during the registration process
  • Keep your account login credentials strictly confidential and secure at all times
  • Accept full responsibility for all activities and transactions conducted under your account
  • Notify us immediately at Info@kettlebones.com if you suspect any unauthorized access to your account

Kettlebones reserves the right to suspend or terminate any account that we reasonably believe has been compromised, used fraudulently, or is in violation of these Terms & Conditions.


Products & Pricing

Product Availability All products listed on the Kettlebones website are subject to availability. We reserve the right to discontinue, modify, or limit the availability of any product at any time without prior notice. If a product you have ordered becomes unavailable after your purchase, we will contact you promptly to offer an alternative or issue a full refund.

Product Descriptions We make every reasonable effort to display our products as accurately as possible — including descriptions, ingredients, weights, and imagery. While we strive for complete accuracy, minor variations may occasionally occur. If you have specific questions about any product, please contact us before placing your order.

Pricing All prices are displayed in US Dollars (USD) and are subject to change without notice. The price applicable to your order will be the price confirmed at the time your purchase is completed. Kettlebones is not obligated to honor pricing errors and reserves the right to cancel any order placed at an incorrectly listed price, with a full refund issued promptly.

Promotional Pricing & Discount Codes Promotional prices and discount codes are valid only for the specified period and cannot be applied to already completed orders. Only one discount code may be used per order unless stated otherwise. Kettlebones reserves the right to withdraw any promotional offer at any time without prior notice.


Orders & Payment

Placing an Order By placing an order on the Kettlebones website, you are making a formal offer to purchase the selected products at the stated price. All orders are subject to acceptance by Kettlebones. We reserve the right to decline or cancel any order at our discretion — including cases of suspected fraud, stock unavailability, or pricing errors.

Order Confirmation Upon successfully placing an order, you will receive an automated confirmation email containing your order details. This is an acknowledgment of your order — not a guarantee of fulfillment. Your order is formally accepted when your items are dispatched and a shipping confirmation email with your tracking number is sent.

Payment Full payment is required at the time of placing your order. Kettlebones accepts the following payment methods:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Discover
  • PayPal

All payments are processed through secure, PCI-DSS compliant payment gateways. Kettlebones does not store your full payment card details on our servers at any time. If a payment fails or is declined, your order will not be processed until successful payment is confirmed.

Order Amendments If you need to make any changes to your order after placing it, please contact us immediately at Info@kettlebones.com. Due to our fast processing times, we cannot guarantee amendments will always be possible — but we will do our best to accommodate your request before dispatch.


Shipping & Delivery

All shipping terms are governed by our dedicated Shipping Policy, which forms an integral part of these Terms & Conditions. Please review our full Shipping Policy for complete details.

In summary:

  • Orders are processed and dispatched within 1 to 3 business days of confirmation
  • Standard shipping across the US typically takes 5 to 8 business days from dispatch
  • Free shipping is available on qualifying orders — check checkout for current threshold
  • A tracking number will be provided via email once your order is dispatched
  • Kettlebones is not responsible for delays caused by carrier disruptions or circumstances beyond our control

Returns & Refunds

All return and refund terms are governed by our dedicated Return & Policy page, which forms an integral part of these Terms & Conditions. Please review it fully before making a purchase.

In summary:

  • Returns are accepted within 15 days of confirmed delivery for eligible items in original condition
  • Damaged or incorrect items must be reported within 48 hours of delivery with photographic evidence
  • Approved refunds are processed within 5 to 7 business days to your original payment method
  • Return shipping costs are the customer's responsibility unless the return is due to our error or a product fault

Pet Health Disclaimer

Kettlebones products are crafted from all-natural ingredients and are intended to complement a balanced diet for healthy dogs. Our treats are not intended to diagnose, treat, cure, or prevent any veterinary medical condition or disease.

Please note the following important guidelines:

  • Always introduce new treats gradually into your dog's diet and monitor for any individual sensitivities or reactions
  • Follow the feeding guidelines provided on each product's packaging — overfeeding treats can contribute to weight gain
  • Kettlebones treats are intended as supplementary snacks and should not replace a complete and balanced primary diet
  • If your dog has any known allergies, dietary restrictions, or existing health conditions, consult your veterinarian before introducing any new treat
  • Keep all products out of reach of children and store as directed on the packaging

Kettlebones accepts no liability for adverse reactions resulting from failure to follow product feeding guidelines or from use in animals with known allergies or health conditions that were not disclosed to us prior to purchase.


Intellectual Property

All content on the Kettlebones website — including our brand name, logo, product names, recipes, descriptions, photography, graphics, and overall website design — is the exclusive intellectual property of Kettlebones and is fully protected under applicable US copyright and trademark law.

You may not reproduce, copy, distribute, republish, modify, or use any content from our website without our prior written permission. Unauthorized use of our intellectual property may result in legal action. Personal, non-commercial sharing of links to our website is permitted with proper attribution to Kettlebones.


Disclaimer of Warranties

To the fullest extent permitted by applicable US law, Kettlebones provides all products and website content on an "as is" and "as available" basis — without warranties of any kind, either express or implied. We make no warranty that our website will be uninterrupted, error-free, or completely secure at all times.


Limitation of Liability

To the maximum extent permitted by applicable US law, Kettlebones and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products — including but not limited to adverse reactions in animals resulting from misuse or failure to follow feeding guidelines.

Our total liability to you for any claim shall not exceed the total amount paid by you for the specific product giving rise to the claim. Nothing in these terms limits our liability for fraud, gross negligence, or any liability that cannot be lawfully excluded under US law.


Wholesale Terms

Kettlebones offers wholesale purchasing options for qualified pet stores, groomers, veterinary practices, and other pet-related businesses across the United States. Wholesale customers are subject to additional terms and conditions that will be provided upon approval of your wholesale application. To apply for a wholesale account, please visit our Wholesale page or contact us directly at Info@kettlebones.com.


Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts of the United States. If any provision of these terms is found to be unlawful or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining terms.


Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Policy, constitute the entire agreement between you and Kettlebones regarding your use of our website and purchase of our products. They supersede all prior agreements and understandings relating to the same subject matter.


Contact Us

Questions about these terms? We are always here to help — just reach out!

📍 Address: United States 📞 Phone: (978) 233-8117 📧 Email: Info@kettlebones.com 🕐 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)