Shipping Policy

INTRODUCTION

At Kettlebones, we know your pup is already waiting by the door for their next favorite treat  so we work hard to get every order processed, packed, and on its way to you as quickly as possible. This Shipping Policy outlines everything you need to know about how we handle your order from the moment you hit "Place Order" to the moment your dog tears into their new bag of Kettlebones goodness.

Order Processing Time

Before your order is handed off to our shipping carrier, it goes through our fulfillment process where every item is carefully checked and packed with care.

Standard Processing Time: All Kettlebones orders are processed within 1 to 3 business days of order confirmation. Business days are Monday through Friday, excluding all US federal holidays.

Please Note:

• Orders placed on weekends or public holidays will begin processing on the next available business day
• During peak periods — including holiday seasons, promotional events, and new product launches — processing times may extend slightly beyond our standard window. We will always notify affected customers via email if significant delays are expected
• You will receive an automated order confirmation email immediately after placing your order, followed by a separate shipping confirmation email — containing your unique tracking number — once your order has been dispatched

Shipping Destinations

Kettlebones currently ships to all addresses within the United States — including all 50 states. We are proud to serve dog lovers from coast to coast and everywhere in between.

At this time we do not offer international shipping.

Shipping Methods & Estimated Delivery Times

🇺🇸 United States:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5 – 8 Business Days	Free on qualifying orders

All estimated delivery timeframes are calculated from the date your order is dispatched — not the date your order is placed.

Please Note: Delivery estimates are provided as guidelines and are not guaranteed. Kettlebones is not responsible for delays caused by carrier disruptions, adverse weather conditions, natural disasters, or any other circumstances beyond our reasonable control.

Shipping Costs

Free Standard Shipping Kettlebones is happy to offer free standard shipping on all qualifying orders across the United States. Because getting your dog's favorite natural treats delivered should never cost extra. Check checkout for the current free shipping threshold.

Order Tracking

Once your Kettlebones order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to monitor your delivery in real time.

How to Track Your Order:

• Click the tracking link in your shipping confirmation email, or
• Visit the carrier's website and enter your tracking number directly, or
• Log into your Kettlebones account and check your order history

Tracking information may take up to 24 hours to activate on the carrier's system after dispatch. If you have not received your shipping confirmation email within 3 business days of placing your order, please check your spam folder first — then contact our support team if it has still not arrived.

Incorrect Shipping Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. Kettlebones cannot be held responsible for orders that are delayed, misdelivered, or undeliverable due to an incorrect address provided by the customer.

If you realize you have entered an incorrect shipping address after placing your order, please contact us immediately at Info@kettlebones.com or (978) 233-8117. If your order has not yet been dispatched, we will do our best to update the address before it ships. Once an order has been dispatched we are unable to redirect it and cannot accept responsibility for non-delivery due to an address error.

Lost or Undelivered Packages

Carrier-Confirmed Delivered — Item Not Received If your tracking information shows your order as delivered but you have not received it, please take the following steps:

1. Check all accessible areas of your property including any secure drop locations or with neighbors
2. Allow up to 24 hours in case of an early carrier scan
3. Contact your local carrier directly with your tracking number to investigate
4. If unresolved after 48 hours, contact our team at Info@kettlebones.com and we will assist in investigating further

Lost in Transit If your order has not arrived within the maximum estimated delivery window and tracking shows no movement for more than 5 consecutive business days, please contact us immediately. We will open a formal investigation with the carrier and work to resolve the situation as quickly as possible — through a replacement shipment or full refund as appropriate.

Damaged Items in Transit

We pack every Kettlebones order carefully to ensure your dog's treats arrive in perfect condition. However, in the rare event that your order arrives damaged due to transit handling, please:

• Take clear photographs of the damaged packaging and product immediately upon receipt
• Contact our team at Info@kettlebones.com within 48 hours of delivery with your order number and photos
• Do not dispose of the damaged packaging as it may be required for a carrier claim

We will review your case promptly and arrange a free replacement or full refund as quickly as possible. Damage claims submitted more than 48 hours after delivery may not be eligible for resolution.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at Info@kettlebones.com or (978) 233-8117.

Orders Not Yet Dispatched If your order has not yet been dispatched, we will cancel it immediately and issue a full refund within 3 to 5 business days to your original payment method.

Orders Already Dispatched If your order has already shipped, we are unable to cancel it. Please wait for delivery and then initiate a return following our Return & Policy guidelines.

Contact Us

Got a question about your shipment? Our team loves hearing from fellow dog lovers  reach out anytime!

📍 Address: United States
📞 Phone: (978) 233-8117
📧 Email: Info@kettlebones.com
🕐 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)